Return & Refund Policy

All digital products sold on Leernz.com, including but not limited to:

• Premium MCQ collections
• Exam preparation packages
• Study plans and guides
• Educational subscription plans

are non-refundable once the purchase is completed and the product is accessed or downloaded.

We understand that exceptional situations may occur. You may submit a refund request if:

• The product you received is significantly different from what was described
• The product is completely non-functional
• The purchase was made accidentally or duplicated

All requests will be reviewed on a case-by-case basis at our sole discretion.

To request a refund consideration:

1. Contact our support team at support@leernz.com within 7 days of purchase
2. Include your order number and detailed reason for the request
3. Complete our refund application form when provided

We will respond to your request within 5-7 business days.

If your refund is approved:

• Refunds will be issued to the original payment method
• Processing may take 7-10 business days to appear in your account
• Your access to the digital product will be revoked

We reserve the right to refuse refunds if we find evidence of policy abuse.

For recurring subscription plans:

• You may cancel future renewals at any time
• Cancellations must be made at least 48 hours before the next billing cycle
• Previous payments are non-refundable
• You will retain access until the end of your current billing period

If we offer a free trial:

• You may cancel during the trial period without charge
• If you don't cancel, your subscription will automatically convert to a paid plan
• After conversion, standard refund policies apply

Before requesting a refund for technical reasons:

• Ensure your device meets our system requirements
• Try accessing from a different browser or device
• Clear your browser cache and cookies
• Contact our support for troubleshooting assistance

We'll make every reasonable effort to help you access your purchased content.